Knowledge base

Essential FAQs covering payments, inclusions, and requirements that provides key information to travellers before they book.

• How do I make a booking?
• What's included in my tour price?
• Are young children allowed on tour?

A section for travellers about to embark on their tour

• When do I need to provide my Important Passenger Information?
• Stay connected with an eSim!
• Can I bring extra luggage on the coach?

• Can I request a private room?
• Is there WiFi on the coach?
• Who will be my tour leader?

Visa and passport information

• What is a visa and do I need one?
• How can I get the documents I need to apply for my visa?
• What happens if my visa gets rejected?

Payments and budgeting

• Is my deposit refundable?
• When and how can I make payment for my tour?
• Can I pay for my tour in instalments, or does it need to be paid in full upfront?

Queries related to Money and Currency

• How much spending money do I need for my trip?
• What currency do I use to pay for optional excursions?
• Do I need to exchange money before my tour?

Pre-booked Optional Excursion Information

• Can I book optional excursions during the tour, or do I need to decide in advance?
• What currency do I use to pay for Optional excursions?

Amendments to your booking

• How do I change my tour or tour date?
• How do I cancel my tour?

Information after your tour has completed

• How can I keep in touch with fellow travellers after my tour?
• How do I claim my Return Traveller Discount?

Insurance Information

• Is travel insurance compulsory?
• When should I purchase my travel insurance?
• What should my travel insurance cover?

How to reach us

• How can I get in touch with Expat Explore?
• How can I stay connected with Expat Explore on social media?
• How do I schedule a callback?

Information about our coaches

• Know Before You Go
• Can I choose my seat on the coach?
• I have motion sickness, can I reserve a front seat on the coach?

General information about the hotels on tour

• I am travelling with my partner, will we share a double bed?
• I am travelling alone, will I have a private room?
• I am travelling in a group of three, will we have a triple room?

Tour Pace and Fitness information

• Information about luggage
• Can I join the tour if I have health or mobility challenges?
• How much walking do the tours involve?

Information about luggage

• Can I bring extra luggage on the coach?
• Will I be required to carry my own luggage on tour?
• What are the luggage restrictions on tour?